Privacy Policy
We respect your privacy. This policy explains what we collect, how we use it, and the choices you have.
Last updated: July 14, 2026
1. Who We Are
Oceancrest Plumber Vaughan ("we", "us", "our") is a licensed plumbing company serving Vaughan and the surrounding GTA. This Privacy Policy applies to information we collect through our website, phone calls, text messages, and in-person service visits.
2. Information We Collect
- Contact details you provide — name, phone number, email address, and service address.
- Service details — a description of the plumbing issue, appointment times, photos, and any notes needed to complete the job.
- Payment information — processed by our payment providers; we do not store full card numbers on our systems.
- Website usage — basic analytics such as pages viewed, browser type, and approximate location, used to improve the site.
3. How We Use Your Information
- To respond to quote requests and schedule service.
- To send appointment confirmations, ETAs, quotes, invoices, and service follow-ups.
- To provide warranty support and keep records of work performed.
- To improve our website and services.
- To comply with legal obligations.
4. Text Message (SMS) Communications
When you provide your mobile number, you agree that we may text you regarding your service — for example: appointment confirmations, plumber ETAs, quotes, invoices, and follow-up messages. Message frequency varies based on your service request.
Standard text message and data rates may apply. Any messages we send or that you send to us will be billed by your mobile carrier according to your plan. We are not responsible for those charges — please contact your carrier if you have questions about messaging fees.
You can opt out at any time by replying STOP to any message from us. Reply HELP for help, or contact (647) 557-9107 / contact@oceancrestplumbervaughan.ca. We do not sell, rent, or share your phone number with third parties for their marketing purposes, and we do not send bulk marketing texts.
5. How We Share Information
We share personal information only with:
- Trusted service providers who help us operate our business (e.g., scheduling software, payment processors, SMS/email delivery), bound to protect your information.
- Suppliers or manufacturers where necessary to fulfill a warranty claim on parts we installed.
- Government or regulatory bodies where required by law (e.g., permits, inspections).
We do not sell your personal information.
6. Data Retention
We retain customer records for as long as necessary to service warranties, meet tax and legal obligations, and resolve any disputes. You may request deletion of your information at any time, subject to those obligations.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we take breach prevention seriously.
8. Cookies & Analytics
Our website uses basic cookies and analytics tools to understand how visitors use the site. You can control cookies through your browser settings.
9. Your Rights
Under Canadian privacy law (including PIPEDA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details below.
10. Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above will reflect the most recent revision.
12. Contact Us
Oceancrest Plumber Vaughan
100 Bass Pro Mills Dr, Unit 30, Concord, ON L4K 5X1
Phone: (647) 557-9107
Email: contact@oceancrestplumbervaughan.ca