Question 1

Are you open on weekends and holidays?

Accepted Answer

Yes — we're open 24 hours a day, 7 days a week, including all statutory holidays. A licensed plumber answers every call.

Question 2

Do you charge a service call fee?

Accepted Answer

For diagnostic-only visits we charge a small dispatch fee. When you approve any repair, that fee is credited toward the work.

Question 3

Are your plumbers licensed and insured?

Accepted Answer

Every plumber on our team is licensed in Ontario and covered under our full liability and WSIB insurance. Certificates available on request.

Question 4

Do you provide upfront pricing?

Accepted Answer

Yes. We quote a firm price for the whole job before any work starts, and it doesn't change unless you approve additional work.

Question 5

What payment methods do you accept?

Accepted Answer

Cash, debit, all major credit cards and e-transfer. Financing is available for larger jobs.

Question 6

Do you offer a warranty?

Accepted Answer

All labour is covered by our workmanship guarantee. Parts and installed equipment are covered by their manufacturer warranties, which we honour and administer for you.

Question 7

Can you get here today?

Accepted Answer

For most non-emergency requests, yes. For emergencies, we prioritize immediate dispatch — most Vaughan calls see a plumber within 45–90 minutes.

Question 8

Do you pull permits?

Accepted Answer

Yes, whenever the work requires one — water heater replacements, backwater valves, drain relocations and renovation rough-ins are common examples.

Question 9

Do you work with insurance claims?

Accepted Answer

Yes. We provide detailed photos, diagnosis reports and receipts to support your insurance claim.

Question 10

What areas do you serve?

Accepted Answer

Vaughan, Maple, Woodbridge, Kleinburg, Concord and Thornhill — plus surrounding communities on request.

Plumbing questions, answered